Q: What is My Nokia?

A: My Nokia is a service for Nokia device owners designed to help you to get the most out of your Nokia phone.

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Q: What will I get with My Nokia?

A: By registering for My Nokia you can receive regular communications that include tips and tricks specific to your device, information on new device models, and more. You can choose how you receive these communications, directly to your phone and/or to your e-mail. You will also be able to log in to your own personalized My Nokia Web page.

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Q: How can I register for My Nokia?

A: As a Nokia device owner you can register at any time for My Nokia at www.nokiausa.com under the My Nokia section.

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Q: Does registering for My Nokia cost anything?

A: Registering via the My Nokia Web site does not cost you anything. If you register via short messaging service (SMS) where available, regular text charges will apply from your carrier. Applicable charges will be billed on your wireless phone bill. SMS service will be available only on participating carriers on supported devices.

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Q: Is there a fee for My Nokia membership?

A: My Nokia is a free service from Nokia, however, regular SMS charges will apply from your carrier. Applicable charges will be billed on your wireless phone bill.

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Q: Can I join My Nokia if I am less than 13 years of age?

A: You need to be at least 13 years of age or older to register for My Nokia.

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Q: How does Nokia contact me when I have registered for My Nokia?

A: This will depend on how you joined My Nokia. On the My Nokia Web page you can choose to sign up for My Nokia communications to your mobile device and/or to your e-mail. Nokia may contact you through one or both of these channels.

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Q: What is a Nokia Account?

A: Forget multiple passwords and user names. With your Nokia Account you simply need one user name and password to access a range of Nokia’s services, such as Ovi and My Nokia.

• One account for all the Nokia services
• Sync your devices
• Share with your friends

For more information about a Nokia Account, visit Nokia Account site at http://account.nokia.com/

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Q: Can I upgrade a My Nokia account to a Nokia Account or vice versa?

A: Yes you can. If you have joined My Nokia already or you have a separate Nokia Account, you can sign in with your user name or mobile phone number.

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Q: Can I register or sign in to My Nokia if I don’t have a Nokia phone but I have, for example, a Nokia Internet tablet or an observation camera?

A: My Nokia is a program designed specifically for Nokia phones. Support is available only for certain devices — please check the My Nokia site on nokiausa.com/mynokia for a list of those devices.

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Q: I have a Nokia device. Why can’t I sign up for My Nokia tips and tricks?

A: If your local nokia.com Web site lists My Nokia on the home page, then My Nokia is available in your country. However, My Nokia is only available for certain Nokia devices. Please check the My Nokia site on nokiausa.com to see if your device is currently supported. Check back regularly as we are adding new devices all the time.

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Q: I have registered for My Nokia. Why don’t I get information from My Nokia?

A: Once you have logged in to your personalized My Nokia Web page, please check your mobile phone number and/or e-mail address under your My Nokia profile. If these are correct, check that you have selected at least one of the communications channels: SMS and/or e-mail. If one of these is already selected, please contact you nearest Nokia Care Contact Center at 800 263 7536.

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Q: I just bought a new Nokia device. Do I need to update my profile or information for My Nokia?

A: Yes, you should update your information on your My Nokia Web site by logging in. When you have updated your device information you will get the full benefit of My Nokia.

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Q: How should I update my profile in My Nokia with my new device model, e-mail address, or new mobile number?

A: First log in to your My Nokia page on nokiausa.com and then update your information in the My Profile section.

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Q: How can I opt out of receiving communications from My Nokia?

A: You can opt out of receiving My Nokia communications at any time. The easiest way is to go to nokiausa.com/mynokia and log in to your My Profile section. You may also opt out via SMS by sending the text “STOP” to 21342.

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Q: What is the My Nokia Web site address?

A: Your Nokia country site address is http://www.nokiausa.com/mynokia.

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Q: How will I know if my opt out from My Nokia has been successful?

A: You will either receive a confirmation message or the confirmation will be displayed on the device screen.

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Q: Do I have to register to access My Nokia Web pages?

A: Yes, you need to register for My Nokia. The content on My Nokia pages is personalized and can be accessed after signing in to the service.

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Q: Will My Nokia be available in other countries?

A: Yes. My Nokia is available throughout the world. Currently My Nokia is available in over 44 countries.

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Q: Where is My Nokia available?

A: My Nokia is available for certain devices in Argentina, Australia, Austria, Bangladesh, Benelux: Belgium (French and Flemish), Luxembourg (French) and Netherlands, Brazil, Chile, China, Colombia, Czech, Denmark, Finland, France, Germany, Greece, Hong Kong (Chinese and English), Hungary, India, Indonesia, Ireland, Italy, Korea, Kingdom of Saudi Arabia, Malaysia, Middle East and North Africa (Arabic and English), Mexico, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Spain, Sweden, Switzerland (French and German and Italian), Taiwan, Thailand, Turkey, United Kingdom, United States of America, Venezuela, and Vietnam. To find the site closest to you, visit http://nokia.com/mynokia.

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